How to Fix Access & Sync Issues

Many long-time SBCGlobal users report experiencing difficulties, including login failures, email delays, and synchronization issues across devices. These issues often stem from password resets or server configuration hiccups following the AT\&T-Yahoo integration.

If you're a long-standing SBCGlobal user (now part of the AT\&T–Yahoo mail system), you may have recently encountered frustrating issues, such as being unable to log in, delays in receiving messages, or emails not syncing properly across your laptop, phone, and tablet.

Here’s what's causing it—and how to smooth things out.

Password mismatches or resets
AT\&T and Yahoo use a unified sign-in system. If you recently changed your password on myAT\&T, it may not have updated everywhere at once, which can lead to blocked access when your phone or email app attempts to use the old credentials.

Server and configuration quirks
Since integrating SBCGlobal into AT\&T Mail, many users have encountered server configuration mismatches in email programs such as Outlook or Apple Mail, often triggered by password changes or backend updates.

Third-party client sync issues
Some users have reported that email clients, such as Outlook and the iOS Mail app, occasionally stop syncing entirely. Fixes can involve generating app-specific passwords or manually re-entering settings.

Tips to Fix It

• Double-check your password across all devices, especially after updates.
• Clear your browser's cache/cookies, and ensure that JavaScript is enabled.
• Reconfigure email apps using the correct IMAP/SMTP settings.

While it's frustrating to lose seamless email access, most SBCGlobal sync issues have clear fixes, such as using consistent passwords, updated account settings, and sometimes a fresh setup of your email client. With a few tweaks, your inbox can be back on track across all your devices.

Need help? AT\&T offers support via live chat, phone and a detailed online support portal.